Chatbot is a computer program that simulates human language to engage clients, customers and visitors.

Chatbots use Artificial Intelligence (AI) and Natural Language Processing (NLP) to handle all front office processes - from receiving and leading clients and visitors to identifying potential business opportunities and finalizing business processes, including payments.

What began in the 1950s as an automatic analogue phone answering machine, Chatbot has evolved into an indispensable business app today.

SmallBizGenius reports

  • Chatbots can cut operational costs by up to 30%.
  • 85% of customer interaction will be handled without human agents by 2021.
  • 50% of businesses plan to spend more on chatbots than on mobile apps.
  • 64% of internet users say 24-hour service is the best feature of chatbots.
  • 37% of people use a customer service bot to get a quick answer in an emergency.
  • Blue-Bot handled more than 500,000 customers with more than 3 million messages in 2019.

Yet, Chatbot remains a grossly underused software in business today.

Chatbots can handle a host of business activities such as
  • Engaging visitors to a site
  • Handling queries
  • Offer products and services
  • Generating leads
  • Suggesting alternates
  • Document visitors and their queries
  • Identify repeat visitors and their needs
  • Communicate offers and discounts
  • Lead to payment options
  • Clinch deals
  • Receive and process feedback and remarks

All businesses are beginning to have customized Chatbots to suit their needs.

Intellect Zone is engaged in designing chatbots exclusively for the publishing and book selling industry.

Our chatbots will be capable of negotiating with all types of visitors and business purposes - clients, customers and repeated or casual visitors.

Intellect Zone Chatbots customized for the publishing industry can
  • Receive and engage book buyers and visitors to your site
  • Handle queries
  • Display your books, journals and publishing products and services
  • Offer previews or sample pages and services
  • Suggest alternate titles and journals when specific titles or journals are unavailable
  • Lead to payment options
  • Communicate successful payments and user links and credentials
  • Prompt further titles and journals
  • Sent alerts, privilege offers or discounts
  • Identify repeated visitors and turn them into business opportunities
Key takeaways with Chatbots
  • 24/7 customer service
  • Reduces overhead costs
  • Unfailing and prompt service
  • Eliminates human failure and fatigue
  • Reduces waiting time
  • Resolves issues smart and fast
  • Enhances visitor experience
  • Frees your human resources for other core activities